Terms of service

Last updated: November 12, 2026

These terms apply when you visit this store or order from it. Please read them before you buy. By placing an order, you agree to them.

1. Who we are

Heartside is an online store operated by aimoney s. r. o., Tuhrina 72, 082 07 Tuhrina, Slovakia, company ID (IČO) 57793026. In these terms, "Heartside", "we" and "us" mean aimoney s. r. o. You can reach us at hello@heartsidepets.com.

2. Who can order

You need to be at least 18 years old, or the age of majority where you live, to place an order. We currently deliver to street addresses in the 39 countries listed in our Shipping policy.

3. Our product

We describe our product as accurately as we can. Please keep the following in mind:

  • The Heartbeat Puppy Plush is a comfort item for puppies. It's designed to help a puppy settle, but every puppy is different and we can't promise a particular result.
  • It isn't a medical or veterinary product, and it doesn't replace advice from a vet or a trainer.
  • It needs 2 AAA batteries per plush, which aren't included. No heat pack is included.
  • It isn't a chew toy. Supervise your pet with it, check it regularly and take it away if it's damaged. Keep the heartbeat module and batteries away from pets that chew and out of reach of small children.
  • Colors can look slightly different from one screen to another, and sizes are approximate.

4. Prices and payment

Prices are shown in US dollars and include free shipping to the countries we deliver to. Your card is charged in US dollars. If your card uses another currency, your bank converts the amount and may charge a conversion fee. Any taxes we charge are shown at checkout before you pay. Import taxes, duties or customs fees that your country may charge on delivery aren't included (see section 6).

We accept major credit and debit cards. Payments are handled by our payment provider over an encrypted connection. We don't see or store your full card number.

If a price is clearly wrong because of a mistake, we may cancel the order and refund you in full.

5. Orders

After you order, we send you a confirmation email. We may decline or cancel an order, for example if we can't deliver to the address, if the item is unavailable or if we suspect fraud. If we cancel an order you've already paid for, we refund you in full.

Please make sure your shipping address, email address and phone number are correct. The carrier needs a phone number for delivery.

6. Shipping and delivery

Shipping is free and tracked to the 39 countries listed in our Shipping policy. Orders are processed in 1–3 business days. Delivery usually takes 7–14 business days to the United States and Europe and can take up to 20 business days to some destinations. Orders ship from our fulfillment partner. We can't deliver to PO Boxes, and the carrier needs a phone number. Delivery times are estimates, not guarantees.

Depending on your country, customs may charge import taxes, duties or a handling fee when your order arrives. These aren't included in our prices, and you're responsible for paying them. The details are in our Shipping policy.

7. Returns and refunds

You have 14 days from delivery to contact us about a return. If you live in the European Union, this is also your legal right of withdrawal, and you have a legal guarantee of at least 2 years for faulty items. The full terms, including how these rights work, are in our Refund policy.

8. Discount codes

Discount codes have no cash value. One code can be used per order, and codes can't be combined unless we say so. A welcome code can be used once per customer. We may cancel a code that is being misused.

9. Using this website

Please don't misuse this site: don't interfere with how it works, try to access it in ways it wasn't built for, or use it for anything unlawful. The text, images, logo and design on this site belong to us or to our licensors and may not be copied or reused without permission.

10. Our responsibility to you

We're responsible for supplying the product as described and for handling your order with reasonable care. To the extent the law allows, we aren't responsible for losses we couldn't reasonably have foreseen, for losses caused by using the product in a way other than described on this site, or for delays outside our control, such as carrier delays. To the extent the law allows, our total liability for an order is limited to the amount you paid for it.

Nothing in these terms limits liability that can't be limited by law, or takes away rights you have as a consumer.

11. Governing law

These terms are governed by the laws of the Slovak Republic. If you're a consumer, you also keep the protection of the mandatory consumer laws of the country or state where you live. Nothing in these terms affects those rights.

If something goes wrong, please write to us first. We'll do our best to sort it out with you directly. If you're a consumer in the European Union and we can't resolve a complaint together, you may also turn to an alternative dispute resolution body. In Slovakia, this is the Slovak Trade Inspection (Slovenská obchodná inšpekcia).

12. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one published here on the day you place it.

13. Contact

Questions about these terms? Write to us at the email address in section 1. We usually reply within 1–2 business days.