Privacy policy

Last updated: November 11, 2026

This policy explains what personal information Heartside collects when you visit our store or place an order, what we do with it and what choices you have.

Who is responsible for your information

Heartside is operated by aimoney s. r. o., Tuhrina 72, 082 07 Tuhrina, Slovakia, company ID (IČO) 57793026. We are the controller of your personal information. For any privacy question or request, write to us at hello@heartsidepets.com.

What we collect

  • Order and contact details: your name, email address, phone number, shipping and billing address, and what you ordered.
  • Payment details: your payment is processed by our payment provider. We receive confirmation of the payment and limited details, such as the card type and its last four digits. We don't see or store your full card number.
  • Messages: anything you send us by email or through the contact form.
  • Device and usage data: information such as your IP address, browser and device type, the pages you view and how you arrived at our store. This is collected through cookies and similar technologies.

How we use it

  • To process, ship and deliver your order, and to send you order and shipping updates.
  • To answer your questions and handle returns and refunds.
  • To prevent fraud and keep the store secure.
  • To understand how the store is used and to improve it.
  • To send you marketing emails, only if you've signed up for them. You can unsubscribe at any time with the link in any of those emails.
  • To meet our legal obligations, such as keeping accounting and tax records.

We ask for your phone number because the carrier needs it for delivery. We don't use it for marketing.

Where the EU General Data Protection Regulation (GDPR) applies, we rely on these legal bases: performing our contract with you (orders, delivery and support), our legal obligations (accounting and tax records), your consent (marketing emails and non-essential cookies, where consent is required) and our legitimate interests (fraud prevention, security and improving the store).

Who we share it with

We share personal information only with those who need it to run the store and deliver your order:

  • Our e-commerce platform provider, which hosts our store and checkout.
  • Our fulfillment partner, located outside the European Economic Area, which receives your name, shipping address, phone number and order details so it can pack and ship your order.
  • Shipping carriers, which receive your name, address and phone number to deliver your package and provide tracking.
  • Our payment provider, which processes your payment and helps prevent fraud.
  • Analytics and advertising providers, which may receive device and usage data through cookies.
  • Professional advisers and authorities, such as our accountant, or public authorities when the law requires it or when it's needed to protect our legal rights.

We don't sell your personal information for money. Some US state laws treat sharing online identifiers with advertising partners as a "sale" or as "sharing" for targeted advertising. You can opt out of that at any time on our Your privacy choices page. Where the law requires it, a Global Privacy Control signal from your browser is treated as an opt-out request.

Our platform provider also uses some information from your interactions with our store for its own purposes, and is responsible for that use. You can read more in our platform provider's privacy policy.

Cookies

We use cookies and similar technologies to keep the store working (for example, to remember what's in your cart), to measure how the store is used and for advertising. You can block or delete cookies in your browser settings, but parts of the store may not work without essential cookies. Where the law requires consent for non-essential cookies, we use them only with your consent.

International transfers

We're based in Slovakia, our e-commerce platform provider and our fulfillment partner operate internationally, and our fulfillment partner is located outside the European Economic Area. This means your information is processed in countries other than the one you live in, including countries outside the European Economic Area. When information is transferred out of the European Economic Area, we rely on recognized safeguards such as the European Commission's standard contractual clauses, or on the transfer being necessary to perform our contract with you, for example to deliver your order.

How long we keep it

We keep order information for as long as we need it to deliver your order and handle returns and questions, and for the period the law requires us to keep accounting and tax records. We keep messages for as long as we need them to help you. If you sign up for marketing emails, we keep your details for that purpose until you unsubscribe.

Your rights and choices

Depending on where you live, you may have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct or delete it;
  • ask us to limit or stop certain uses of it, or object to them;
  • receive it in a portable format;
  • withdraw consent you've given, for example for marketing emails;
  • opt out of the "sale" or "sharing" of personal information for targeted advertising.

To use any of these rights, write to us at the email address at the top of this policy. We may need to confirm your identity before we act on a request, and we won't treat you differently for using your rights.

You also have the right to complain to your local data protection authority. In Slovakia, that is the Office for Personal Data Protection of the Slovak Republic.

Children

Our store isn't intended for children, and we don't knowingly collect personal information from anyone under 16. If you believe a child has given us personal information, write to us and we'll delete it.

Security

We take reasonable technical and organizational steps to protect your information, and our store and checkout run on our e-commerce platform provider's platform. No way of sending or storing data is completely secure, so we can't guarantee absolute security.

Changes to this policy

We may update this policy from time to time. When we do, we'll post the new version here and change the date at the top.